Refund policy
🔁 Returns & Refunds
At our store, your satisfaction is our priority. If something isn’t right, we’re here to help.
📅 14-Day Return Window
You have 14 days from the date of delivery to request a return.
To be eligible, items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items (final sale — non-returnable & non-refundable)
- Used, worn, or damaged items (unless received defective)
- Returns requested after 14 days of delivery
🔄 Easy Returns Process
- Contact our support team to request a return
- Receive return approval and instructions
- Ship the item back to us
- Once received and inspected, we’ll process your refund
💸 Refunds
After inspection, approved refunds will be issued to your original payment method within 5–7 business days.
Please note:
- Original shipping fees (if any) are non-refundablE
📦 Return Shipping
- Customers are responsible for return shipping costs
- If you receive a defective or incorrect item, we’ll cover the return shipping
⚠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll resolve it quickly.
📩 Need Help?
For any questions or return requests, contact us at:
support@washkicks.ca
We’re always here to help and will respond as quickly as possible.